Frequently asked questions
Clear answers
before commitment.
Understand the practice model, what happens after enrollment, and where to ask for help before you choose care.
Read the FAQs ↓Questions are part of informed care
You should not have to guess how this works.
These answers explain the general SANE.Medical process. The details presented with a specific appointment, program, consent, or purchase control when they differ.
01Is SANE.Medical cash-pay?+
Yes. SANE.Medical is a cash-pay practice and does not bill health insurance for clinic services. You will see the price of a defined assessment or program before enrolling. Outside laboratory, imaging, pharmacy, specialist, or other third-party charges may be separate unless the offer specifically states they are included.
02Do I need to know exactly what to book?+
No. Start Here and the Book & Contact page help narrow the options. If your symptoms overlap or you are unsure, Rooted Vitality™ may be the clearest starting point. You may also call or email before scheduling.
03What happens after I choose an offer?+
The offer-specific button opens Healthie, SANE.Medical’s secure patient platform. You may need to create or sign in to your account, complete required forms, and follow the scheduling or payment instructions for that offer.
04Are laboratory tests included?+
It depends on the offer. Rooted Vitality™ and Conceive With Clarity™ describe the laboratory evaluation included in their packages. Advanced or specialty tests outside the listed package, imaging, or additional testing may be recommended separately when clinically appropriate.
05What happens after my Rooted Vitality™ assessment?+
You leave with a personalized report, recommendations, and a clear next-step roadmap. Depending on your findings and goals, Dr. Davis may recommend self-directed steps, focused treatment, additional evaluation, referral, or an ongoing SANE.Medical program. Rooted Vitality™ does not automatically enroll you in continuing care. Any ongoing program is optional, reviewed with you first, and priced separately.
06Does enrolling guarantee a prescription or treatment?+
No. Payment or enrollment does not guarantee a prescription, medication, infusion, hormone therapy, procedure, or specific diagnosis. Recommendations follow an appropriate medical assessment, contraindication review, and shared decision-making.
07Can visits be completed by telehealth?+
Some follow-up, education, and Florida-based medical visits may be appropriate for telehealth. Laboratory collection, physical examinations, procedures, injections, infusions, and certain evaluations require in-person care. Suitability is determined individually.
08How does IV therapy booking work?+
Review the public IV menu and transparent pricing first. Select the option closest to your goals, then complete the required Healthie steps. The final infusion and any medication add-ons remain subject to health-history review, screening, availability, and medical appropriateness.
09Is SANE.Medical full-service primary care?+
No. The clinic offers focused and preventive medical care within its practice model. It does not replace comprehensive primary care, emergency care, hospital follow-up, or continuous management of every chronic condition.
10What if I need a specialist?+
A responsible plan may include referral. Fertility specialists, reproductive urologists, imaging facilities, primary-care clinicians, emergency services, or other specialists may be recommended when your findings or needs extend beyond the clinic’s role.
11What is the cancellation or refund policy?+
The policy that applies to your appointment, package, testing, or program will be presented through the relevant enrollment and consent process. Review those terms before purchase, because laboratory orders, testing kits, reserved appointment time, medications, and completed services may have different limitations.
12Is this an emergency or crisis service?+
No. For a medical emergency, call 911 or seek emergency care. Do not use email, website links, or routine portal messaging for urgent or life-threatening concerns.
Still unsure?